Terms & Conditions

1. Agreement

Your contract is with RiE-Store Ltd, company number 8128617, whose registered office is 41b Beach Road, Littlehampton, West Sussex BN17 5JA. These terms apply to the restoration, servicing and repair work we agree to carry out.

Bookings and the agreed scope of work are confirmed by email. We will provide these terms before you authorise work. An enquiry or intake form alone does not authorise work. Any specific arrangements agreed with you will be recorded alongside these terms.

You can contact us at stuart@rie-store.com or on 07887 794928. The registered office is not the vehicle delivery address; please agree delivery arrangements with the workshop.

2. Quotations & Estimates

An estimate is an indication of the likely cost based on the information and inspection available at the time. Dismantling may reveal work that could not reasonably have been identified beforehand. We will explain any additional findings and their likely cost before asking for authorisation, subject to any additional-work allowance you have expressly agreed. Where we provide a fixed quotation, we will identify the work it covers and agree any change with you.

3. Authority to Proceed

We will agree the work with you before starting. Please tell us about known faults, previous repairs and any particular requirements. Any authorisation for additional work will be recorded, including the agreed cost or spending limit. We will not treat silence as permission to carry out extra work.

4. Payment Terms

Labour is £75 plus VAT per hour (£90 including VAT at 20%). Administration, including agreed research and parts sourcing, is £40 plus VAT per hour (£48 including VAT at 20%). Parts are additional. We will explain the applicable charges before work begins.

Each day’s total recorded time is rounded up to the next 15-minute increment, with labour and administration calculated separately at their respective rates. Individual tasks are not rounded up separately. Each quarter-hour of labour costs £18.75 plus VAT (£22.50 including VAT at 20%). Each quarter-hour of administration costs £10 plus VAT (£12 including VAT at 20%).

Parts are invoiced when ordered. Labour is generally invoiced weekly, with a job sheet detailing the work and time charged. Invoices are payable on receipt unless we agree otherwise in writing. Please contact us promptly if you believe an invoice is incorrect so that we can investigate.

5. Tolerance / Additional Work

You may expressly authorise an amount in pounds for additional work that we identify and recommend while completing the agreed job. The amount you enter is exclusive of VAT. VAT will be added at the applicable rate: at 20%, an allowance of £100 authorises a total additional charge of up to £120 including VAT.

This allowance applies only within the scope of your recorded authorisation. If you select £0, or provide no allowance, we will stop and contact you before carrying out additional work. We will seek further authorisation before exceeding the agreed amount excluding VAT.

6. Parts

RiE-Store orders parts in its own name and supplies them to you for the agreed work. We purchase parts within the scope and spending limits you have authorised. Parts are invoiced when ordered and invoices are payable on receipt unless agreed otherwise in writing.

Classic vehicles may require imported, used, privately sourced or specially ordered parts. Such purchases may be difficult or impossible to cancel or return to the original seller. We do not offer an automatic change-of-mind return or refund for parts ordered with your authority. Stopping or reducing the work does not, by itself, cancel those orders or remove your obligation to pay for them, subject always to your statutory rights, including any applicable cancellation rights.

Parts paid for but not fitted will be made available to you when the vehicle is returned or collected. If parts are still awaiting delivery, we will agree arrangements for their later collection or delivery and any applicable delivery charge beforehand. Amounts already paid will be credited in the final account; you will not be charged twice for the same parts.

Agreed research and parts-sourcing time is charged at the administration rate explained above. We can discuss using parts you supply and will tell you if we identify a suitability issue before fitting. Any unused parts you supply will be returned to you.

Nothing in this section limits your statutory rights concerning parts we supply or our work, including rights where parts are faulty, not as described or not fit for an applicable agreed purpose. A restriction imposed by our supplier does not remove rights you have against RiE-Store.

7. Your Vehicle

Please provide accurate information about your vehicle and confirm that you own it or have the owner’s authority to instruct the work.

Delivery and collection may be arranged by you, carried out by us using our own vehicle, or carried out by a third-party transporter. Before transport is arranged, we will confirm who is arranging it, who will carry it out and any agreed charges. Any customer-arranged transport contract is separate from our workshop agreement. Where we arrange transport as part of our agreement with you, using a third party does not remove any responsibility we have under that agreement or by law.

Where road testing is required, we use a third-party road tester. We will explain the proposed testing and obtain your authority beforehand. Road testing will be carried out lawfully and with appropriate insurance in place. Collection and delivery carried out by us or a transporter we arrange will also be appropriately insured. Vehicles stored by us are kept within our own workshop. Using a third party does not remove any responsibility we have for the agreed service.

After collection, you are responsible for routine maintenance and following any running-in or care instructions we provide. This does not remove our responsibility for our work. Please contact us promptly if you notice a concern with that work.

8. Workmanship

We will carry out our work with reasonable care and skill. If you believe there is a problem with our work, please contact us with the details so that we can investigate and discuss an appropriate remedy. The age and condition of a vehicle may affect components outside the agreed scope of work, but this does not exclude responsibility for faults caused by our work or affect your statutory rights.

9. Timeframes

We will discuss the expected timeframe with you. Parts availability and discoveries during dismantling may affect an estimate of completion. We will keep you informed of material changes and discuss their effect on the work. Any agreed completion date will be recorded. Where no time is agreed, the work will be carried out within a reasonable time.

10. Cancellation

Please tell us promptly if you wish to cancel, for example by emailing stuart@rie-store.com or writing to RiE-Store Ltd at our workshop: Unit 50 The Vinery, Arundel Road, Poling, West Sussex BN18 9PY. You may use any clear statement of your decision; you do not have to use a particular form.

If further findings mean the proposed work would exceed your authorised scope, spending limit or additional-work allowance, we will pause the affected work and discuss the options with you. We will agree whether to continue with revised authorisation or arrange return of the vehicle.

You must pay for authorised work properly carried out up to cancellation and authorised parts purchases as explained in section 6, subject to your statutory rights and the early-start rules below. We will provide an itemised account showing amounts already paid and any balance payable or refund due. We will not charge labour for work that has not been done. Any work needed to prepare a dismantled vehicle for return, and any transport charges, will be discussed and authorised before being incurred.

If a legal cooling-off period applies

Some consumer contracts agreed remotely or away from our premises carry a legal right to cancel. For a service-only contract, this normally lasts 14 days from the day after the agreement is made. The rules can differ where parts are supplied as well. Where this right applies, we will give you the cancellation information and form before you agree to the contract.

If you want work to start during that period, we will ask for your express request. If you then cancel, you only pay a proportionate amount for services already supplied where we have given you the required information. For a service-only contract, the right to cancel ends when the service is fully completed only if you requested the early start and acknowledged that consequence.

Your rights if our work is faulty, and other rights that the law protects, remain unchanged.

11. Storage

Workshop bookings do not include seasonal or indefinite storage. When the agreed work is complete and your vehicle is ready, you must collect it or accept its agreed return. A flexible timeframe for carrying out the work does not authorise you to leave the vehicle with us indefinitely after completion.

If you delay collection or acceptance of the agreed return, we will give you seven full calendar days’ written notice before storage charges begin. This applies whether or not your invoices have been paid. The notice will identify the vehicle, the collection or return arrangements required and the date charges will start. The seven days run from the day after you receive the notice and include weekends and bank holidays. Charges begin only after the seventh day has ended.

If the vehicle remains with us because you have not collected it or accepted its agreed return after that period, storage will be charged at £100 plus VAT per week or part thereof (£120 including VAT at 20%), calculated from the stated start date. No storage charges will be backdated to the notice period or charged for delays caused by RiE-Store.

Any extension to the collection or return arrangements must be expressly agreed with us. We may, at our discretion, reduce, adjust or waive storage charges in an individual case. Unless expressly agreed, this does not change the stated charging basis or entitle you to a reduction or waiver on another occasion. Your statutory rights remain unaffected.

A storage-charge notice does not itself authorise us to sell or dispose of your vehicle. Any retention or sale will take place only where there is a lawful basis and the applicable procedure has been followed.

12. Filming & YouTube

We ask for a Yes or No answer before photographing and filming your vehicle and the work for publication on The Workshop YouTube channel and our Facebook and Instagram accounts. Neither answer is selected in advance. Choosing No does not affect the workshop service you receive.

If you choose Yes, RiE-Store Ltd may photograph, film and publish your vehicle and the work to show and explain our workshop activities. Your registration plate may be visible and the vehicle may identify you as its owner. We will not show your VIN. The photographs and videos are public and may be viewed and shared worldwide.

This permission does not cover featuring you personally or publishing your name or voice. If we propose to do so, we will explain what we intend to record and publish and obtain your separate consent by email beforehand.

You may withdraw consent at any time by emailing stuart@rie-store.com. We will stop further photography, filming and use based on that consent and address published material under our control. We cannot guarantee removal of copies shared by others. Withdrawal does not affect earlier lawful use.

13. Limitation of Liability

We are responsible for loss or damage for which we are legally liable, including damage caused by a failure to use reasonable care and skill when working on or looking after your vehicle.

We are not responsible for a pre-existing fault, ordinary wear and tear, or an unrelated failure solely because it becomes apparent after the work. This does not exclude responsibility where our work caused or worsened the problem, where we failed to carry out an agreed inspection properly, or where liability otherwise arises by law.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited. Your statutory rights and remedies remain unaffected.

14. Governing Law

These terms and the agreement for our work are governed by the law of England and Wales.

If you are a consumer, this choice does not remove any mandatory protection that applies under the law otherwise applicable to your agreement. It does not restrict any right you have under applicable law to bring proceedings in the courts where you live, or any protection concerning where proceedings may be brought against you.

The courts of England and Wales may hear disputes where they have jurisdiction. This clause does not require consumers to use those courts exclusively.

15. Entire Agreement

The agreed scope of work, these terms and any specific arrangements recorded with you form the agreement for your job. Nothing in this section excludes information or statements that the law makes binding, or limits liability for fraud. Changes to the agreed work or price will be agreed with you rather than imposed through a later website update.